Invatron offers different types of support to different types of customers -big and small. Our support plans are based on a custom maintenance agreement created for every retailer. Behind every plan is a team of dedicated experts willing to go the distance. Our support desk is open between 8:30 AM and 5:00 PM Eastern Standard Time.

• For mission critical issues use telephone support to receive immediate priority.
• For non-critical issues, send an e-mail. We'll send a reply within 24 hours.
• For diagnostic services, dial-up support is available (charged by the minute; modem and Internet service required).

Three of our most common types of support are listed below.

Standard

Standard support is directed to independent retailer technicians. It can be purchased per-instance on approved credit (OAC) or by maintenance contract. Retailers can purchase dial-up, telephone, e-mail or a customized support combination.

Enterprise

Enterprise support is directed to the retailer's help desk or Information Technology department. Additional charges may apply to retail inquiries or development related issues. Retailers can purchase dial-up, telephone, e-mail or a customized support combination.

OEM (Original Equipment Manufacturer)

OEM support is determined by manufacturer or re-seller licensing agreements. Support is strictly limited to the help desk or Information Technology department. Vendors can purchase contracts for telephone or e-mail or a combination of support.